Day 328

#​Understanding
 
How hard is it to change your mind about something you believe, even when faced with facts to the contrary? It’s not easy. That’s why asking questions to understand the ‘what’ and ‘why’ behind someone’s thoughts or actions is so powerful.
 
The key is to avoid embedding conclusions in your questions. For example, instead of asking, “Why are you so angry?” or “Why are you so overwhelmed?”—which suggests you’ve already decided how they feel—how about asking, “What happened?” or “What’s going on?”
 
Let them tell you their story rather than assuming you already know. When you ask a genuinely open question, you invite understanding.