Day 286

#BadNews
 
How do you deliver bad news?
 
It's tempting to wrap it in two slices of compliments, but that doesn't always make the criticism easier to swallow. Instead, be direct. People might not love the news, but they'll respect a straightforward, engaging delivery.
 
Now, how do you listen to bad news? Start by being thankful for the information. Think of it as a gift. Ask thoughtful questions to discover what happened and what needs to be resolved.
 
Start now and watch how people react. They'll appreciate your openness, and you'll appreciate their valuable insights.